INFORMATION ABOUT US
CONTACT US FOR ANY QUESTIONS
INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Do you ship outside of the UK?
Yes – I ship to all locations across the world.
When can I expect my order to be despatched?
I despatch my orders Monday to Friday. My post collection is at 15:20 (GMT) and I aim to get orders out on the same day if I receive them before 14:45 (however this isn’t always possible). If there is an issue or I am away on leave I will create an update on the homepage of my website with the expected return and despatch dates.
How can I return an item?
Please see the ‘Refund and Returns Policy’ page linked at the bottom of the website for all the details.
Do you have a YouTube Channel?
Yes I do. The YouTube Channel is called ‘Elkie Wild Art and The Colour Pencil Shop.’